Enter and view: Meadow Court

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Summary of report content

Healthwatch Kirklees gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Kirklees to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Kirklees visited Meadow Court on 03/11/2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The key findings indicated that, speaking to residents at Meadow Court, the general impression was that they enjoyed living at the home, all commenting on the good food and menu choices. It was nice to hear about future plans that Meadow Court, including plans to update the décor and new flooring. We felt the things already in place such as ‘Tele med’, the remote way of contacting Airedale Hospital for face to face diagnosis over the internet and the ‘MUST’ nutrition scoring tool used for resident’s who are malnourished provided really good added value for residents. It seemed to us the owners of Meadow Court were always looking at ways to improve things for residents and staff, for example using a new pharmacy who provide a higher standard of service. The service had a friendly feel, comfortable and homely, it was a busy environment with lots of chatting between residents, staff and visitors but it didn’t appear hectic or rushed and staff interactions were caring which was lovely to see. Healthwatch Kirklees raised 4 recommendations in relation to resdents meetings, choice, information providing and call bell alert system.

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General details

Report title 
Enter and view: Meadow Court
Local Healthwatch 
Healthwatch Kirklees
Date of publication 
Tuesday, 3 November, 2015
Date evidence capture began 
Tuesday, 3 November, 2015
Date evidence capture finished 
Tuesday, 3 November, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Information providing
Healthwatch reference number 
Rep-6100

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.