Enter and view: Maylands Healthcare, Parkview Dental Practice and Maylands Pharmacy

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Summary of report content

Healthwatch Havering conducted an Enter and View to Mayalnds Healthcare, Parkview Dental Practice and Maylands Pharmacy and spoke to 15 staff and patients. The GP, pharmacy and dentistry services are co-located in purpose-built premises. 

The report found that at the GP surgery, the staff were approachable and friendly. Language translators could be accessed via the patient liaison officer. There is an online booking system which had been developed based on patient feedback. The dental surgery was clean and bright with plenty of seating. Emergency slots are allocated in the appointment books daily during the day. Translation services were available through NHS translation services – although some staff were conversant in several languages. The pharmacy was very busy but well stocked. The pharmacy did not arrange deliveries to care homes. Medication would be delivered to house bound patients if required. An interpretation service was also available.

A number of recommendations were made to all 3 services, these are detailed in the report. 

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General details

Report title 
Enter and view: Maylands Healthcare, Parkview Dental Practice and Maylands Pharmacy
Local Healthwatch 
Healthwatch Havering
Date of publication 
Monday, 2 March, 2020
Type of report 
Enter and view
Key themes 
Access
Administration
Booking appointments
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Information providing
Medication
Prescription
Service delivery organisation and staffing
Staff attitudes
Staff training
Support
Healthwatch reference number 
Rep-7650

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice

Details of people who shared their views

Number of people who shared their views 
15
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Receptionists
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.