Enter and view: Maylands Healthcare, Parkview Dental Practice and Maylands PharmacyDownload (PDF 271KB)
Summary of report content
Healthwatch Havering conducted an Enter and View to Mayalnds Healthcare, Parkview Dental Practice and Maylands Pharmacy and spoke to 15 staff and patients. The GP, pharmacy and dentistry services are co-located in purpose-built premises.
The report found that at the GP surgery, the staff were approachable and friendly. Language translators could be accessed via the patient liaison officer. There is an online booking system which had been developed based on patient feedback. The dental surgery was clean and bright with plenty of seating. Emergency slots are allocated in the appointment books daily during the day. Translation services were available through NHS translation services – although some staff were conversant in several languages. The pharmacy was very busy but well stocked. The pharmacy did not arrange deliveries to care homes. Medication would be delivered to house bound patients if required. An interpretation service was also available.
A number of recommendations were made to all 3 services, these are detailed in the report.