Enter and View: Maternity Assessment Unit at Royal Stoke University Hospital (RSUH)

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Summary of report content

Healthwatch Stoke-on-Trent undertook an enter and view visit to the Maternity Assessment Unit at Royal Stoke University Hospital (RSUH) on 5 March 2020.  They had previously undertaken an Enter and View visit in December 2019 to Wards 205 and 206 of the Maternity Unit and it was noted that some negative comments had been received regarding the Maternity Assessment Unit. They spoke to 6 staff and 4 patients.


The report looks at the environment of the Maternity Assessment Unit, operational procedures, multi-team working, staff training, staffing and patient feedback.


The report contains 5 recommendations about access to relevant documents and reports for staff to improve relations; improving the comfort and privacy of the visitors’ area and improving the working space and facilities for staff.

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General details

Report title 
Enter and View: Maternity Assessment Unit at Royal Stoke University Hospital (RSUH)
Local Healthwatch 
Healthwatch Stoke-on-Trent
Date of publication 
Friday, 4 September, 2020
Date evidence capture began 
Thursday, 5 March, 2020
Date evidence capture finished 
Thursday, 5 March, 2020
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Quality of appointment
Quality of care
Service delivery organisation and staffing
Staff levels
Staff training
Waiting time to be seen once arrived at appointment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 

Details about conditions and diseases

Conditions or diseases 
Fertility, pregnancy and childbirth
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.