Enter and view: Mary Fisher House Care Home, North Yorkshire

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Summary of report content

Three authorised representatives visited Mary Fisher House in April 2017. The service provider had formal notification of the visit and completed a pre-visit questionnaire. Mary Fisher House is a residential care home which specialises in dementia care. They have capacity for 24 residents with 21 people being accommodated on the day of the visit. Residents are aged between 72 – 103 years. Care is provide in a 3-storey property and extension with gardens and a patio area. The property is situated on a busy commuter road. There are local shops, restaurants and a park which residents enjoy. The report provides feedback from short interviews with staff and conversations with residents about their experiences and views of the services being provided. Representatives also made observations of the care being provided for the residents and their interaction with the staff and their surroundings. The main findings include information about the environment, residents care, meals, staff and activities. Additional findings cover issues such external services and technology to support residents with health care and personal care. The report highlights the good practice that was observed and reflects the appreciation that residents felt about the care and the support provided. Recommendations were made to improve signage, reorganise the residents lounge and to improve the environment to be more dementia friendly. The Managers have made a positive response to the recommendations and observations made during the visit and these are also included in the report.

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General details

Report title 
Enter and view: Mary Fisher House Care Home, North Yorkshire
Local Healthwatch 
Healthwatch North Yorkshire
Date of publication 
Thursday, 27 April, 2017
Date evidence capture began 
Thursday, 27 April, 2017
Date evidence capture finished 
Thursday, 27 April, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Decor
Discharge
Health and safety
Other information of note about this report 
Careplan
Activity Coordinator
Healthwatch reference number 
Rep-6466

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Chiropody
Dementia
Dentistry
End of life care
Ophthalmology
Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Age group 
All people over the age of 65
Gender 
Not known
Ethnicity 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.