Enter and view: Marlyn House Resdiential Care Home

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Summary of report content

Healthwatch Staffordshire conducted an Enter and View visit to Marlyn House, an 18 bed residential care home, on 6 March 2018. The visit was conducted to find out whether the Home met the eight Quality Indicators for Care Homes developed by Independent Age. The Healthwatch Staffordshire Enter and View Authorised Representatives reported their view that the manager provides good leadership to the staff and has good interaction with the residents. The staff were observed to be motivated, and felt that they were appropriately trained and felt that they received good support from the manager and owner. The visit covered the lunch service and the visiting team noted that residents were able to choose what they wanted and that support was given as necessary. They also reported that the food looked and smelt good. The report notes that residents have good access to healthcare professionals and that the residents seemed to be very happy. The Authorised Representatives wrote that it was lovely to see and hear the residents enjoying activities as a community. There were no recommendations made, and no response from the provider.

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General details

Report title 
Enter and view: Marlyn House Resdiential Care Home
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Thursday, 7 June, 2018
Date evidence capture began 
Tuesday, 6 March, 2018
Date evidence capture finished 
Tuesday, 6 March, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Food and nutrition
Health promotion
Holistic support
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.