Summary of report contentHealthwatch Staffordshire conducted an Enter and View visit to Marlyn House, an 18 bed residential care home, on 6 March 2018. The visit was conducted to find out whether the Home met the eight Quality Indicators for Care Homes developed by Independent Age. The Healthwatch Staffordshire Enter and View Authorised Representatives reported their view that the manager provides good leadership to the staff and has good interaction with the residents. The staff were observed to be motivated, and felt that they were appropriately trained and felt that they received good support from the manager and owner. The visit covered the lunch service and the visiting team noted that residents were able to choose what they wanted and that support was given as necessary. They also reported that the food looked and smelt good. The report notes that residents have good access to healthcare professionals and that the residents seemed to be very happy. The Authorised Representatives wrote that it was lovely to see and hear the residents enjoying activities as a community. There were no recommendations made, and no response from the provider.
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Enter and view: Marlyn House Resdiential Care Home
Date of publication
Thursday, 7 June, 2018
Date evidence capture began
Tuesday, 6 March, 2018
Date evidence capture finished
Tuesday, 6 March, 2018
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Continuity of care
Food and nutrition
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of disabilities
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?