Enter and view: Mariners Park Care Home

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Summary of report content

Healthwatch Wirral conducted an Enter and View visit in September 2018 to Mariners Park Care Home. The home provides residential and nursing care for up to 32 people, including those with dementia. 

The report found that there was a range of activities and outings for residents, including a pamper day with a dementia friendly barber. Staff are trained in mandatory courses and additional training is available. The home has a complaints procedure and staff, residents and their relatives are aware of this. Mariners Park monitors the quality of the service it provides by conducting audits, monthly care plan evaluations, mock CQC inspections by an external consultancy, resident and staff meetings and annual Health and Safety reviews. The physical environment of the home was clean, tidy and bright. Hand gel dispensers were available upon arrival and we were actively encouraged to use them. Additionally, staff appeared to enjoy their work and were at ease with the residents. Residents reported that they felt well looked after and that they were happy with the staffing levels. There was also mention of choice over food at mealtimes.

Healthwatch Wirral made recommendations including that Healthwatch leaflets should be displayed to gather feedback, IT link-up technology could be used when residents have difficulty accessing activities in other units, and the home should continue to invite residents to use the facilities and participate in activities. 

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General details

Report title 
Enter and view: Mariners Park Care Home
Local Healthwatch 
Healthwatch Wirral
Date of publication 
Wednesday, 29 May, 2019
Date evidence capture began 
Saturday, 21 September, 2019
Date evidence capture finished 
Saturday, 21 September, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.