Enter and View: Marigold Nursing Home

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Summary of report content

On 25th October 2019, Healthwatch Sunderland undertook an Enter ND View visit to the Marigold Nursing Home to effectively capture the resident’s experience. The home has the capacity to support 49 residents aged 18 years and over. Residents are supported under the categories of Dementia Nursing, Dementia Residential, General Nursing and Palliative Care.

The Healthwatch team gathered feedback from the residents, their family and friends, staff and the Manager via surveys and also made observations during the visit. They found the home have a strong visible management; staff with time and skills to do their jobs; the staff had a good knowledge of each resident and their changing needs; residents had access to a variety of activities and food; they could also access healthcare professionals on a regular basis; the home had an open environment which catered to resident’s personal, cultural and lifestyle needs; the management actively sought feedback and provided a physical environment which is suitable for the needs of the residents.

The report did not make any recommendations.

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General details

Report title 
Enter and View: Marigold Nursing Home
Local Healthwatch 
Healthwatch Sunderland
Date of publication 
Monday, 6 January, 2020
Date evidence capture began 
Friday, 25 October, 2019
Date evidence capture finished 
Friday, 25 October, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Health and safety
Health protection
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.