Summary of report content
On 25th October 2019, Healthwatch Sunderland undertook an Enter ND View visit to the Marigold Nursing Home to effectively capture the resident’s experience. The home has the capacity to support 49 residents aged 18 years and over. Residents are supported under the categories of Dementia Nursing, Dementia Residential, General Nursing and Palliative Care.
The Healthwatch team gathered feedback from the residents, their family and friends, staff and the Manager via surveys and also made observations during the visit. They found the home have a strong visible management; staff with time and skills to do their jobs; the staff had a good knowledge of each resident and their changing needs; residents had access to a variety of activities and food; they could also access healthcare professionals on a regular basis; the home had an open environment which catered to resident’s personal, cultural and lifestyle needs; the management actively sought feedback and provided a physical environment which is suitable for the needs of the residents.
The report did not make any recommendations.