Enter and View: Manton Hall Care Home, Rutland

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Summary of report content

Healthwatch Rutland conducted an Enter and View on Manton Hall Care Home, Rutland, a home used by both social care funded and self-funded residents. The home caters for up to 31 residents, many of whom have dementia. The visit was conducted on 19th May 2017 and was arranged as part of Healthwatch Rutland’s enter and view schedule. Observation by the enter and view representatives reported that: Manton Hall is a care home used by both social care funded and self-funded residents. We were met by friendly staff and happy residents. Signage to the building is minimal. Internally the home presented as well maintained with interesting, thoughtful decoration. A number of good practice areas were identified. It is hoped that these can be shared with other local homes. Examples of good practice include: Extensive activities ‘Resident of the Day’ scheme. Ensuring that residents wishes were captured, and actioned where possible. A specific ‘beauty room’ would be beneficial for residents. Consideration could be given to the size of print on some displayed information such as the complaints procedure and the long-term menu. A couple of issues around ambulance attendances at the home were noted and will be raised with the East Midlands Ambulance Service (EMAS). Following on from this, the enter and view team made some recommendations for the care home to take into consideration including the signage at the home, sharing the best practice areas surrounding activities and residents wishes and to review the size of print on some displayed information. It was also recommended that Healthwatch Rutland should forward concerns over ambulance crews dementia awareness and issue around moving and handling to the East Midlands Ambulance Service (EMAS). The service provider reviewed these recommendations and provided feedback on how these were being addressed.

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General details

Report title 
Enter and View: Manton Hall Care Home, Rutland
Local Healthwatch 
Healthwatch Rutland
Date of publication 
Friday, 19 May, 2017
Date evidence capture began 
Friday, 19 May, 2017
Date evidence capture finished 
Friday, 19 May, 2017
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Medication
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Activities
Healthwatch reference number 
Rep-1277

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice
Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Not Known
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.