Enter and View: Manor House Nursing Home

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Summary of report content

Healthwatch Staffordshire undertook an Enter and View visit to the Manor House Nursing Home on 6 November 2019.  They assessed it against 8 indicators of a good care home:

Healthwatch Staffordshire concluded that his facility appears to be well managed and provides a good standard of care for its residents. The staff appear to be well trained and well supported. The atmosphere in the home is positive and cheerful. The facility is well maintained. The Healthwatch representatives were given a warm welcome and a great deal of time by the manager and staff at the home on a difficult day with building work in progress, a broken lift and a board meeting in the lounge. They found a well-run facility with well cared for residents in a happy environment.

Recommendation

The home should try and encourage the residents in the Mental Health unit to have some personal effects in their rooms and to encourage them to engage in more activities.

There was no response from the provider at the time of publication.

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General details

Report title 
Enter and View: Manor House Nursing Home
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Tuesday, 31 December, 2019
Date evidence capture began 
Wednesday, 6 November, 2019
Date evidence capture finished 
Wednesday, 6 November, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Engagement
Food and nutrition
Health and safety
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-5095

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.