Summary of report contentThis is an enter and view report published by Healthwatch Camden 18 January, 2017. During the visit Healthwatch representatives spoke to people, which included a mix of staff, residents and relatives. The visit was announced, but on the day staff were not aware the visit would take place despite forewarning. The exact date of the enter and view is not given, but the month is stated as October. Overall the home was found to be operating to a good standard in some areas and more needed to be done in others. Residents seemed to be happy with the care they were receiving. Recommendations were made as part of this report. A response from the home manager has been attached. Summary of recommendations: We would like to see a more proactive approach to gathering residents’ and relatives’ views about the way the home is run and in feeding back how suggestions have been acted on -or why no action was possible. This approach could include a range of methods to gather feedback such as, meetings, 1:1s, comments boxes and resident or family committees along with a robust feedback mechanism.
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Enter and view: Maitland Park Care Home
Date of publication
Wednesday, 18 January, 2017
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of long term conditions
Alzheimer’s disease or dementia
Number of people who shared their views
All people 18 and over
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?