Enter and view: Maitland Park Care Home

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Summary of report content

This is an enter and view report published by Healthwatch Camden 18 January, 2017. During the visit Healthwatch representatives spoke to people, which included a mix of staff, residents and relatives. The visit was announced, but on the day staff were not aware the visit would take place despite forewarning. The exact date of the enter and view is not given, but the month is stated as October. Overall the home was found to be operating to a good standard in some areas and more needed to be done in others. Residents seemed to be happy with the care they were receiving. Recommendations were made as part of this report. A response from the home manager has been attached. Summary of recommendations: We would like to see a more proactive approach to gathering residents’ and relatives’ views about the way the home is run and in feeding back how suggestions have been acted on -or why no action was possible. This approach could include a range of methods to gather feedback such as, meetings, 1:1s, comments boxes and resident or family committees along with a robust feedback mechanism.

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General details

Report title 
Enter and view: Maitland Park Care Home
Local Healthwatch 
Healthwatch Camden
Date of publication 
Wednesday, 18 January, 2017
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-5634

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
-
Age group 
All people 18 and over
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.