Enter and view: Magnolia Unit

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Summary of report content

Healthwatch Enfield gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Enfield to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Enfield visited Magnolia Unit, St Michael’s Site on 11/03/2016. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Enfield gained a positive impression of Magnolia Unit overall. The service appears to be well-led and managed and staff told us they found the work satisfying and fulfilling. Most of the patients and family carers who spoke to us said they thought the care and treatment was good, although we did hear of some exceptions. The manager responds promptly when any concerns are raised with him and takes action to ensure that the team learns from any reported instances of poor care. Clinical care and therapeutic treatments appear to be of a high standard, but we believe that more attention should be given to ensuring that patients’ emotional needs are met, in addition to their physical needs. Healthwatch Enfield found that several patients were bored, as there are very few activities available. Healthwatch Enfield recommend that a determined effort is made to increase the number and range of activities, and suggest that volunteers could play a valuable role in this respect. Healthwatch Enfield have been very impressed by the positive and constructive way the management and team at Magnolia Unit have responded to the various issues and concerns they brought to their attention, both during and after our visit, and believe this demonstrates that there is good leadership and a culture of continuous learning in this service.

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General details

Report title 
Enter and view: Magnolia Unit
Local Healthwatch 
Healthwatch Enfield
Date of publication 
Friday, 11 March, 2016
Date evidence capture began 
Friday, 11 March, 2016
Date evidence capture finished 
Friday, 11 March, 2016
Type of report 
Enter and view
Key themes 
Quality of regulation
Quality of staffing
Quality of treatment
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.