Enter and view: Lytham Court Care Home

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Summary of report content

Healthwatch Lancashire conducted an Enter and View on Lytham Court Care Home in Lytham St Annes, Lancashire, a privately owned nursing home catering for residents who are affected by Dementia. The visit was conducted on 9th May 2017 and was an announced visit which was arranged as part of Healthwatch Lancashire's Enter and View schedule where 1 resident, 2 members of staff and six relatives were asked for their views. A further observational visit was undertaken on 1st June 2017 to capture a more in-depth account of staff/resident interaction. Observation by the enter and view representatives reported that: The home received a positive review in each area that it was observed with the rating being based on that the home would be chose for a loved one. When the resident was asked for their comments, they provided comments which the majority was positive about environment, activities, care and food. At the end of the report, there was a response from the provider which said “some minor changes were requested by the provider and these have been incorporated into the final report”.

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General details

Report title 
Enter and view: Lytham Court Care Home
Local Healthwatch 
Healthwatch Lancashire
Date of publication 
Thursday, 1 June, 2017
Date evidence capture began 
Tuesday, 9 May, 2017
Date evidence capture finished 
Thursday, 1 June, 2017
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Car parking access
Communication between staff and patients
Decor
Food and nutrition
Medication
Quality of care
Quality of catering
Quality of regulation
Quality of staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Activities
Healthwatch reference number 
Rep-1302

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
9
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.