Enter and View: Lyndon Ward 4, Sandwell General Hospital

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Summary of report content

Healthwatch Sandwell undertook an Enter and View visit to Lyndon Ward 4, high dependency elderly care cluster ward, at the Sandwell General Hospital on 22 October 2019.  They wanted to explore first-hand with patients about their experiences of the service provided during their stay on Lyndon 4.

The report explores whether the environment of the ward was healthy, including cleanliness, how patients are involved with their care, whether language (including BSL) needs were met, whether the care provided was safe and of high quality; how patients are given information to make decisions about their health and care needs, issues of choice, whether they feel listened to and discharge arrangements.

The report includes 6 recommendations about improving health and safety and discharge issues.  There is no response from the provider.

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General details

Report title 
Enter and View: Lyndon Ward 4, Sandwell General Hospital
Local Healthwatch 
Healthwatch Sandwell
Date of publication 
Thursday, 23 January, 2020
Date evidence capture began 
Tuesday, 22 October, 2019
Date evidence capture finished 
Tuesday, 22 October, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Health and safety
Information providing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
High dependency unit
Inpatient care

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
All people over the age of 65
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.