Enter and view: Lyle House Residential Home

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Summary of report content

Visiting care homes that do not provide nursing continues to be a strategic priority of the use of Healthwatch Wandsworth Enter and View powers, as we feel these homes get less scrutiny than other health and social care services. Lyle House specialises in looking after older with varying levels of need. The home has capacity for 45 residents. Healthwatch Wandsworth aimed to use interviews with residents, relatives/friends and observations at mid-morning and lunchtime during our visit to Lyle House to report on: The quality of individual care. The responsiveness of services to individual residents’ needs. Healthwatch Wandsworth spoke to 9 residents, 5 relatives and a visitor. The key findings informed most residents were positive about the level of personal care with residents feeling reassured that help was available if they needed it and they were confident that they could express any concerns if necessary. Residents were satisfied with staff attitudes. Relatives were also happy with the level of care provided by staff and reported being kept well informed about any changes in their relative’s health. However, there was some negative feedback from residents including: Residents were unaware of having a keyworker. Little interaction between residents with a few residents reporting boredom. Based on our observations and conversations, Healthwatch Wandsworth recommend: The keyworker system should be reviewed and perhaps given a higher profile. The new activity co-ordinator should review each resident’s capabilities and interests and what they might like to do with their time as well as organising group activities and should think through how all residents’ lives might be enriched individually or in groups. Opportunities for working with residents and relatives about displaying more memory prompt information should be considered.

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General details

Report title 
Enter and view: Lyle House Residential Home
Local Healthwatch 
Healthwatch Wandsworth
Date of publication 
Tuesday, 1 April, 2014
Date evidence capture began 
Tuesday, 1 April, 2014
Date evidence capture finished 
Tuesday, 1 April, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Health promotion
Health protection
Information providing
Quality of staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.