Enter and view: Lutterworth Country House Care Home

Download (PDF 999KB)

Summary of report content

Healthwatch Leicestershire conducted an announced Enter and View visit at Lutterworth Country House Care Home in November 2017. The purpose of the visit was to follow up from a previous Enter and View visit to see whether recommendations from the original visit had been taken on by the provider. Local intelligence had highlighted issues around dignity in care, dietary and food choices and staffing. Two Enter and View representatives engaged with 8 residents, 2 relatives and 4 staff members during the visit. Representatives explored: dignity, dietary requirements and food choice, staffing and training, activities, environment, visitors and GP support with medication and treatment. The report looks back at recommendations made and how the Home have addressed these. The report highlights many areas of positive impact as a result of the original Enter and View visit: a recruitment drive is taking place to address staff shortage, a new wet room has been installed, noticeboards have been updated and staff uniforms have been reviewed. Interaction between staff and residents was observed to have improved during this follow-up visit.

Would you like to look at:

General details

Report title 
Enter and view: Lutterworth Country House Care Home
Local Healthwatch 
Healthwatch Leicester
Date evidence capture began 
Thursday, 23 November, 2017
Date evidence capture finished 
Thursday, 23 November, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Continuity of care
Food and nutrition
Health and safety
Health promotion
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Adult social care
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.