Enter and view: Ludlow Minor Injuries Unit, Shorpshire

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Summary of report content

Aim: To explore why people have attended the Minor Injury Unit (MIU) and understand their experience of the available service. The Enter & View visit was semi-announced. A questionnaire was devised to gain insight into the awareness of urgent care services, when a visit to A&E is not needed and to understand why people choose to attend a local Minor Injuries Unit (MIU). The visit took place at the busiest time of the week Monday 9.00am-12.00pm). Healthwatch Shropshire spoke to 9 people who attended the MIU and 3 members of staff. In summary, all the people who attended the MIU during the visit were very happy with the service they had received. Most people using the MIU lived in or near to Ludlow and had used the MIU before. Most people had gone to the MIU after having an accident. Staff were kind and efficient. Staff said there were difficulties transferring x-rays electronically to hospitals outside of Shropshire meaning patients have to have an x-ray repeated. Most people were aware of other services but only one had sought advice elsewhere. Report recommendations; the system for transferring x-rays electronically especially out of county be reviewed and improved, signage to the centre from the town is reviewed and improved, market stall roadshows to be reintroduced to promote the MIU, vacant posts are filled as soon as possible.

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General details

Report title 
Enter and view: Ludlow Minor Injuries Unit, Shorpshire
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Monday, 22 August, 2016
Date evidence capture began 
Monday, 22 August, 2016
Date evidence capture finished 
Monday, 22 August, 2016
Type of report 
Enter and view
Key themes 
Access
Decor
Information providing
Quality of appointment
Quality of care
Healthwatch reference number 
Rep-6301

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Secondary care services 
Minor injuries unit

Details of people who shared their views

Number of people who shared their views 
12
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Nurses
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.