Enter and view: Loxwood House Residential Home

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Summary of report content

Healthwatch Brighton and Hove conducted an announced Enter and View visit to Loxwood House Residential Home on 9th February 2015. This was part of Healthwatch Brighton and Hove decision to conduct six Enter and View visits between October 2014 and March 2015 to social care services including day centres and care homes. Healthwatch representatives felt the premises were ‘homely’ in feel, and that the manager was very involved with the care of residents. Representatives were also told by the owner that he personally takes residents to all of their GP and hospital appointments. Overall, the representatives felt that residents were comfortable and relaxed with staff members. Residents have a range of activities at the home. Representatives saw board games available in communal areas, and observed one resident playing with Lego, supported by a staff member. Representatives were told about a weekly karaoke evening with a raffle which residents enjoy. Some people are taken shopping in Hove to buy the prizes and said that they enjoy these trips out. Representatives were told that visits from relatives were rare for the majority of residents. Recommendations made by Healthwatch Brighton and Hove: To display an activity plan in communal areas, using large print easy read formatting with pictures, to reinforce staff messages about activities that are scheduled. To put up photos of residents on their holidays and doing activities in the home, to increase the homely feel of the premises and ownership of the space by residents. Consider putting photographs of residents on their bedroom doors so that other residents, including people with dementia, can easily recognise everybody’s rooms. Give residents who do not attend day centres some regular options for activities to do in the home when others are out. Ask residents about the types of activity they would enjoy and look at how to include these in the activities plan. Providers response: We will work toward displaying an activity plan as you suggest and have already printed photographs of holidays taken by people in residence and photographs showing the Christmas celebrations. All residents have a photograph now on their bedroom door as requested. We do already ask residents what activities they like to do and have promoted this with the meaningful activities we have formulated in consultation.

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General details

Report title 
Enter and view: Loxwood House Residential Home
Local Healthwatch 
Healthwatch Brighton And Hove
Date of publication 
Wednesday, 2 September, 2015
Date evidence capture began 
Wednesday, 2 September, 2015
Date evidence capture finished 
Wednesday, 2 September, 2015
Type of report 
Enter and view
Key themes 
Lifestyle and wellbeing
Quality of catering
Quality of staffing
Quality of treatment
Other information of note about this report 
Good Practice
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Age group 
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.