Enter and view: Lostock Lodge, Cheshire West

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Summary of report content

Healthwatch Cheshire conducted an Enter and View at Lostock Lodge, a residential care home in Northwich, Cheshire, which provides residential care and dementia care for up to 66 residents. The visit was conducted on 29th June 2017 and was part of Healthwatch Cheshire’s enter and view schedule. Observation by the enter and view representatives reported that: The comments received by the residents were mainly positive with minimal issues. The enter and view team made one suggestion for improvement based on their findings. The service provider provided feedback and gave an update on how the issues raised have been addressed.

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Report 
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General details

Report title 
Enter and view: Lostock Lodge, Cheshire West
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Thursday, 29 June, 2017
Date evidence capture began 
Thursday, 29 June, 2017
Date evidence capture finished 
Thursday, 29 June, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-1386

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Care of the elderly
Chiropody
Podiatry
Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Memory
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Not Known
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.