Enter and view: Lostock Lodge Care Home

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Summary of report content

Healthwatch Cheshire West undertook an announced/unannounced enter and view visit to Lostock Lodge care home on 17 May 2022.  The report looks at:

  • The environment
  • Communal areas
  • Residents rooms
  • Outdoor areas
  • Other facilities
  • Food and drink
  • Activities
  • Residents’ welfare and care
  • Relatives and friends
  • Staff
  • Promotion of privacy, dignity and respect
  • Safeguarding, concerns and complaints procedure
  • Medication and treatment

The report has three recommendations.  The report contains a response from the service provider.

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Report 
PDF icon 20220721_Cheshire_E&V_Lostock Lodge.pdf

General details

Report title 
Enter and view: Lostock Lodge Care Home
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Thursday, 21 July, 2022
Date evidence capture began 
Tuesday, 17 May, 2022
Date evidence capture finished 
Tuesday, 17 May, 2022
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Health and safety
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.