Enter and view: Look Ahead Supported Living

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Summary of report content

Healthwatch Barking and Dagenham conducted an Enter and View visit to Look Ahead, a supported living service for people with Learning Disabilities, on 29 March 2014. Look Ahead (Ford Road) accommodates seven customers in single occupancy bedrooms and has a communal kitchen and dining room. The units are not en-suite but have basins in rooms with shared bathroom. Residents have personal budgets that they use to pay for toiletries, activities, food, and clothing with residents being taken weekly to do their shopping. The Enter and View Authorised Representatives heard from residents that there was a good choice of food but would prefer larger portions. The residents also told the visiting team of the activities they took part in, including going to Butlins to attend an ABBA weekend. All of the residents spoke highly of the staff and the support they got from them. Overall from the visit and from what residents said, the Authorised Representatives reported that they felt Look Ahead supported living is a comfortable place where individuals are receiving a good standard of support that they need to live independent lives. As a result, the report makes no recommendations and there is no provider response contained within the report.

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General details

Report title 
Enter and view: Look Ahead Supported Living
Local Healthwatch 
Healthwatch Barking And Dagenham
Date of publication 
Saturday, 29 March, 2014
Date evidence capture began 
Saturday, 29 March, 2014
Date evidence capture finished 
Saturday, 29 March, 2014
Type of report 
Enter and view
Key themes 
Administration
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Continuity of care
Decor
Engagement
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Support
Healthwatch reference number 
Rep-5096

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Adult social care
Assisted living

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Types of long term conditions 
Learning disability
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
3
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.