Enter and view: The Lodge

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Summary of report content

Healthwatch Redbridge gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Redbridge to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Redbridge visited The Lodge on 13 May 2016. The key findings highlighted areas in relation to patient feedback, staff feedback and observation. The report contains 4 recommendations. The recommendations inform the home should consider changing the fire alarms so that there is a flashing light when the alarm sounds. Although there are no deaf service users at present it would be beneficial if a user with a family member who is deaf came to visit, and it could aid them in the future should new residents have a hearing impairment. A variety of training sessions should be offered to staff such as deaf awareness training, visual impairment awareness training and training for working with people with learning disabilities. All staff members should be made aware of the way in which the information regarding the needs of the service users can be accessed. The home should review all its policies with regards to the Accessible Information Standards to ensure support for people with access requirements is available.

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General details

Report title 
Enter and view: The Lodge
Local Healthwatch 
Healthwatch Redbridge
Date of publication 
Friday, 13 May, 2016
Date evidence capture began 
Friday, 13 May, 2016
Date evidence capture finished 
Friday, 13 May, 2016
Type of report 
Enter and view
Key themes 
Health and safety
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Allied health care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.