Summary of report contentHealthwatch North Somerset conducted an Enter and View visit at Locking Village Surgery in January 2018 to ascertain the experience and opinions of local patients. The surgery was selected as part of this local Healthwatch’s series of Enter and View visits to GP Practices in North Somerset. An Enter and View representative observed interaction between staff and patients, the condition of the premises and provision of information including the website. The Representative also spoke with the Practice Manager and made a call out of hours to note the recorded information given to patients. The manager was asked about any changes they have made as a result of patient feedback, any changes planned to make to improve access to services and to share their examples of good practice within primary care. Observations of the premises included accessibility, provision of information including complaints procedure, décor, signage and layout. The report makes four recommendations, which suggest ways to enhance the provision of general information for patients and possible improvements regarding the accessibility of the surgery entrance. The provider did not respond to the report or its recommendations.
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Enter and view: Locking Village Surgery
Healthwatch North Somerset
Date of publication
Friday, 19 January, 2018
Date evidence capture began
Tuesday, 9 January, 2018
Date evidence capture finished
Tuesday, 9 January, 2018
Type of report
Enter and view
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Quality of staffing
Waiting time to be seen once arrived at appointment
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?