Enter and view: Lloyds Pharmacy, Eynsham

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Summary of report content

Healthwatch Oxfordshire undertook an announced enter and view visit to Lloyds Pharmacy in Eynsham on 22 February 2022.  This was part of a project on the health and social care experiences of people living in and around Eynsham. They spoke to 3 members of staff and 6 members of the public.

  • Comments from customers/ patients were varying about the service, organisation, safe environment and efficiency and the attitudes of staff.
  • There were three members of staff working during the visit. Two were not wearing masks
  • The pharmacy wasn't open to customers due to there not being a pharmacist on site
  • As the only Pharmacy available in the village, people, particularly those with limited transport, do not have other choices, and must accept the service.
  • The environment inside the pharmacy was calm. This was because there was no service on the day except from responding to the customers knocking on the door to get back their prescriptions to get the medicines from other pharmacy.
  • The pharmacy is situated on the main road which runs through the village. There are a few marked parking spaces outside the pharmacy.
  • The pharmacy building consists of two floors, the medicines are stored and dispensed on both the ground floor and the first floor, they have lift facilities between the floors for the medicines

There were 12 recommendations.  The report doesn’t contain a response from the provider.

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General details

Report title 
Enter and view: Lloyds Pharmacy, Eynsham
Local Healthwatch 
Healthwatch Oxfordshire
Date of publication 
Wednesday, 20 July, 2022
Date evidence capture began 
Tuesday, 22 February, 2022
Date evidence capture finished 
Tuesday, 22 February, 2022
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Medication
Prescription
Service delivery organisation and staffing
Staff levels

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
Community pharmacy

Details of people who shared their views

Number of people who shared their views 
9
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Receptionists
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.