Summary of report contentHealthwatch Lambeth conducted an announced enter and view visit on 2nd & 11th August, 2016, to Living Well Network Hub, a program for comprehensive community mental health and wellbeing support, with a multidisciplinary team of professionals across the borough who work collaboratively to meet service- user needs. Residents can refer themselves or be referred for the 12 week program, working towards achieving three big outcomes: To recover and stay well, to make their own choices and to participate on an equal footing in daily life. The access to the Hub, 4th floor, is through the very busy Job Centre on the ground floor. The ambiance inside is nice and calm, and it was clean, bright and well maintained. sessions at community locations. Feedback from two service users was gathered at the North locality outreach on the planned visit day; this was supplemented the following week with information collection from three service users at the SouthEast locality outreach session in Clapham. Service users described their limited interaction with LWN Hub staff as “really nice”, “pretty good” and “A1 – they are the best”. Clients were most commonly referred to the service by their GP. The report summarises that given the limited nature of interaction service users had had with the LWN Hub, the HW team were unable to gain a substantial impression of the quality of the service. That said, the initial feedback provided suggested that service users are being listened to, and that support will be offered to deal with their immediate needs. While it is not solely in the control of the LWN Hub, HW believes that continued work needs to be carried out with GP services to ensure that they understand what the Hub can do so as to manage their own and their patients’ expectations. The HW team found the LWN Hub to be an innovative model and a new way of working, so it should continue to monitor its development and find ways to involve service users fully in this process. Recommendations made by HW included clearer signage at the front, review the material available to local stakeholder, find ways for the staff to foster a sense of ownerships over space and time with clients, monitor the feedback coming in from the clients, and work on integration of local services. The provider responded “I think this is a fair and honest report and I welcome the feedback for the Hub. I have no comments to add other than to thank you and the team for your efforts.”
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Enter and view: Living Well Network Hub, Lambeth
Date of publication
Thursday, 11 August, 2016
Date evidence capture began
Tuesday, 26 July, 2016
Date evidence capture finished
Thursday, 11 August, 2016
Type of report
Enter and view
Communication between staff and patients
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Community based services for people with mental health needs
Types of disabilities
Types of long term conditions
Mental health condition
Number of people who shared their views
All people 18 and over
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?