Enter and view: Little Thatch GP Surgery, Warwickshire

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Summary of report content

Healthwatch Warwickshire conducted an Enter and View on Little Thatch, an NHS GP Practice with 11,100 patients on 24th April 2017. Observation by the Enter and View representatives reported that: - the building was in good condition, with no car park - wheelchair/pushchair access issues - an online booking system is not advertised, no electronic check-in - some leaflets out of date Patients who provided responses to the questionnaire: - gave a mixed rating on the appointment booking system; - mostly rated the opening hours as excellent or good; - gave a mixed rating on access to the GP surgery, with several negative comments made regarding lack of parking; - almost all rated the cleanliness and hygiene as excellent or good; - all rated their GP as excellent or good; - all rated their nurse as excellent or good; - all rated the reception staff as excellent or good; - gave a mixed rating on punctuality of appointments, some comments made about delays being expected; - almost all rated involvement in decision-making as excellent or good; - all rated the overall quality of care, treatment and service as excellent or good. The Practice Manager commented on the local, rural difficulties in trying to increase services to meet demand, and the benefits seen from the changes to training of admin staff. Recommendations were made with regard to: - improving access via two front doors - ensuring consistent approach to communicating delays to appointments - reviewing information on display to ensure it is up to date and covers a broad range of services The Practice Manager responded that the Surgery has reviewed the report but no further comments provided.

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General details

Report title 
Enter and view: Little Thatch GP Surgery, Warwickshire
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Tuesday, 31 October, 2017
Date evidence capture began 
Thursday, 27 April, 2017
Date evidence capture finished 
Thursday, 27 April, 2017
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Information providing
Waiting time to be seen once arrived at appointment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.