Enter and view: Little Oaks

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Summary of report content

This is an enter and view report conducted by Healthwatch Bucks 7 December, 2017. During the visit Healthwatch representatives spoke to 11 people, which included a mix of staff, residents and relatives. The visit was unannounced, though a two week window was given for the visit. Overall the home was found to be operating to a good standard. Residents seemed to be happy with the care they were receiving. Recommendations were made as part of this report. A response from the home manager has been attached. Summary of recommendations: - Improve the signage in some of the corridors and personalizing residents’ doors. - Help residents get to know each other better by appropriate introductionsand encouragement by staff. - Introduce both written and pictorial menus to help residents with of menu choice; - Have more water/cold drinks easily available to residents in lounges. - Could consider how I-pad technology could help residents in future, such as creating pictorial options for food.

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General details

Report title 
Enter and view: Little Oaks
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Tuesday, 16 January, 2018
Date evidence capture began 
Thursday, 7 December, 2017
Date evidence capture finished 
Thursday, 7 December, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Decor
Food and nutrition
Quality of appointment
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 
Rep-5819

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
11
Age group 
All people 18 and over
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.