Enter and view: Little Heaton Residential Care Home for the Elderly

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Summary of report content

Healthwatch Rochdale has conducted an Enter and View visit in February 2019 to Little Heaton Residential Care Home for the elderly. The visit was completed as part of a programme of announced Enter and View visits to care homes in the Rochdale Borough. The visit was based on eight care quality indicators developed by Independent Age. These include: Have strong, visible management; Have staff with the time and skills to do their job; Have good knowledge of each individual resident and how their needs may be changing; Offer a varied programme of activities; Offer quality, choice and flexibility around food and mealtimes; Ensure residents can regularly see health professionals such as GPs, dentists, opticians or chiropodists; Accommodate residents personal, cultural and lifestyle needs; and Be an open environment where feedback is actively sought and used. Questionnaires and observations were conducted with the manager, five members of staff, and eight residents. The observations made by the Enter and View representatives included: a varied activities schedule and residents were well looked after and encouraged to take part; flexible meals were offered with choice of meals in a dining room where residents could choose to socialise if they wanted to; there was residents and relatives meetings on offer and a satisfaction survey displayed in the entrance. Residents reported that the staff were friendly, welcoming and positive towards them and their care needs. They commented that staff knew them as individuals, whilst personal, cultural and lifestyle needs are accommodated for with religious visits and freedom within the home. Residents told the Healthwatch representatives that they felt comfortable making a complaint and would let staff and the manager know. Staff gave a mixed response regarding support they receive from their management but commented that they felt they had appropriate training. Staff told representatives that individual care plans are in place and that they knew each resident well. Recommendations include: For management and staff to wear name badges with their name and position to help residents who are unable to recall the manager’s and staff member’s names; To build on current progress of improving activities by getting ideas from other care homes and the following website; To have a list of upcoming activities posted in a place visible to residents; To create an activities display with pictures of residents who have taken part in activities offered by the home; Having a suggestions box so that people can make suggestions for improvement anonymously; and Having a ‘you said we did’ board for both residents and staff feedback to demonstrate how giving feedback can make a positive difference.

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General details

Report title 
Enter and view: Little Heaton Residential Care Home for the Elderly
Local Healthwatch 
Healthwatch Rochdale
Date of publication 
Wednesday, 6 March, 2019
Date evidence capture began 
Thursday, 7 February, 2019
Date evidence capture finished 
Thursday, 7 February, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Complaints procedure
Information providing
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.