Enter and view: Little Gaynes Care Home, follow-up visit

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Summary of report content

Healthwatch Havering re-visited Little Gaynes Care Home, on 21st, February 2017 to discuss the recommendations made following their last enter and view visit in April 2016. HWH team met the Manager, the care home’s Assistant Director and the Senior Administrator. There were 19 residents at the the time of the second visit. The following actions have been taken since their last visit in 2016: o There had been a considerable turnover of staff, as there were now 26 staff (excluding management), so each resident has a key worker. o There were more hand sanitizers available. o Staff training was up to date thanks to an experienced outside trainer. o The gold standard framework for end of life care was applied as necessary Actions which are not finalised but intend to be done by the home were: o Issuing name badges for the staff. o To put photos on the notice boards and update the information on it. o To start managing records electronically and the staff trained to input information. The team were told that there were no plans to install a dishwasher as there was no space available for one. The CQC were happy with current practice (kitchen staff hand wash dishes). The team made some further recommendations: o Monitor shift patterns to ensure staff are having the necessary rest between shifts. o All staff to be provided with name badges. o Full use to be made of notice boards. o Sources of funding for training courses to be clarified

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General details

Report title 
Enter and view: Little Gaynes Care Home, follow-up visit
Local Healthwatch 
Healthwatch Havering
Date of publication 
Tuesday, 21 February, 2017
Date evidence capture began 
Tuesday, 21 February, 2017
Date evidence capture finished 
Tuesday, 21 February, 2017
Type of report 
Enter and view
Key themes 
Patient records
Staff training
Healthwatch reference number 
Rep-1096

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
3
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.