Enter and view: Little Croft Care Home, Bristol

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Summary of report content

Healthwatch South Gloucestershire produced this Enter and View report to reflect on two visits conducted to Little Croft Care Home in Bristol on the 10th and 14th February 2015. 7 representatives took part in the visits over the two visits. Overall, Little Croft Care Home was found to be delivering a satisfactory standard of care with dedicated and caring members of staff and there is a lot that the Home offers that could be commended. The following commendations were made by the representatives: The home-cooked meals looked appetising, were well prepared and well served. Members of staff were observed being caring and considerate with residents. Good attention was paid to residents’ hydration needs. The home felt warm and welcoming and all staff were friendly and helpful. The majority of residents appeared to be relaxed and happy The residents expressed satisfaction with how they were looked after and in some cases, they were delighted with their care. Likewise, relatives were mainly satisfied and appreciative of the care their family members were receiving. However, there are some areas and issues which Healthwatch representatives felt could be given more attention. These included: - Providing a greater and more diverse range of activities, including outdoor activities, and especially those suitable for male residents - Improving the information on noticeboards for residents - Offering more choice of main courses at lunchtime It was suggested that Little Croft Care Home undertake a self-audit to check that the home is dementia friendly, using the tool developed by The King’s Fund; “Is your care home dementia friendly?” (The King’s Fund 2014).

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General details

Report title 
Enter and view: Little Croft Care Home, Bristol
Local Healthwatch 
Healthwatch South Gloucestershire
Date of publication 
Sunday, 1 March, 2015
Date evidence capture began 
Saturday, 14 February, 2015
Date evidence capture finished 
Saturday, 14 February, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Decor
Food and nutrition
Health and safety
Lifestyle and wellbeing
Medication
Quality of care
Staff attitudes
Other information of note about this report 
Careplan
Healthwatch reference number 
Rep-5185

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Structured interview
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Adult social care
Nursing care home

Details of people who shared their views

Number of people who shared their views 
10
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.