Enter and view: Little Croft Care Home

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Summary of report content

Healthwatch South Gloucestershire conducted an enter and view visit on Little Croft, a privately run care home in Bristol, which provides care and accommodation for 41 residents. The visit was arranged as part of an ongoing programme of work being implemented by Healthwatch South Gloucestershire to understand the quality of residents’ care experience within local care homes. This is a revisit in January 2017, with the purpose of finding out if any changes recommended in light of the findings from an Enter and View in February 2015 had been made. The conclusions of the Enter and View representatives included: - There is evidence of improvement with activities since the previous visit, catering for both male and female residents. - Staff and particularly the chef is aware of residents individual likes and dislikes and cater as required. - Little Croft have received visits from the Dementia team to help staff awareness of dementia issues. Healthwatch South Gloucestershire made no recommendations in the report: They did however conclude that "Overall the home had made huge improvements since the first visit. The home has been redecorated, giving a brighter cleaner appearance. The manager is enthusiastic and keen to comply with suggestions, looking for ways to improve signage within her budgetary constraints." The report does not include a response from the provider.

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General details

Report title 
Enter and view: Little Croft Care Home
Local Healthwatch 
Healthwatch South Gloucestershire
Date evidence capture began 
Monday, 16 January, 2017
Date evidence capture finished 
Monday, 16 January, 2017
Type of report 
Enter and view
Key themes 
Access
Administration
Building and facilities
Decor
Food and nutrition
Health promotion
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff training
Healthwatch reference number 
Rep-5632

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.