Enter and view: Lingham Court

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Summary of report content

Healthwatch Lambeth gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Lambeth to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Lambeth visited Hillyard House in Friday 6th February 2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Lambeth visiting team found that tenants living at Lingham Court are safe and appear satisfied with the care they receive, and most relatives who gave Healthwatch Lambeth feedback agree. However, specific comments and observations suggest that a review of staff skills and some care packages would be beneficial. Healthwatch Lambeth recommend clearer signage should be provided for the front door intercom and the noticeboard should be tidied regularly to ensure notices can be read easily. The landlord, Metropolitan Housing Trust, should give consideration to finding a more efficient and cost effective alternative to fan heaters as emergency spot heating when the unified system breaks down. Tenants who need to use an emergency alternative should not be expected to foot the bill for this type of expensive heating. Consideration should be given to providing an easy to read clock and calendar with both day and date displays in the communal area to help orientate residents. All signs should include pictures and words. The care service should review shift rotas, staff competencies and training needs to ensure appropriately trained staff are always available to administer medication and procedures as and when required by tenants. Allied should consider collecting information on a regular basis from family and friends about the tenants and add this to the early warning screening system. It should also consider clarifying the information it provides to tenants and their families about the thresholds that can trigger a care review and who can request a review. As dentists also maintain dentures and check the soft parts of the mouth to spot any infections and other mouth conditions in routine check-ups, it is still important for all the residents to see a dentist regularly. The manager should explore what arrangements can be made to improve access to dental services for tenants, particularly for those who have difficulty with mobility or dementia.

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General details

Report title 
Enter and view: Lingham Court
Local Healthwatch 
Healthwatch Lambeth
Date of publication 
Friday, 6 February, 2015
Date evidence capture began 
Friday, 6 February, 2015
Date evidence capture finished 
Friday, 6 February, 2015
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Communication between staff and patients
Medication
Public involvement
Healthwatch reference number 
Rep-6006

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Assisted living

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.