Enter and view: Lindsey Hall

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Summary of report content

Healthwatch North East Lincolnshire carried out an Enter and View visit to Lindsey Hall, a residential care home, on 12 February 2019.

Findings by the Enter and View representatives included: staff actively promoted and safeguarded residents' dignity and privacy and demonstrated a caring and empathetic approach in the care given; residents had access to a wide range of communal areas and activities that catered to a number of tastes, promoting independence and engagement; the home had established an inclusive, 'resident centred' and 'family orientated' atmosphere that enhanced the residents' health and wellbeing; and the home demonstrated the use of research and good practice in its approach to nutrition and creating a dementia-friendly environment. Residents spoke highly of the staff and were happy with the quality of care and support they received.

Healthwatch North East Lincolnshire made three recommendations: to encourage all staff to wear name badges to promote easier identification for relatives and visitors to the home; to consider the needs of those residents who do not have family or friends to take them out into the local community, perhaps enabling them to use the dial a ride service on a more frequent basis; and to ensure that all large pieces of equipment are stored appropriately and not left in corridors when not in use. The report contains a brief response from the service provider, who stated that they are happy with the details of the report.

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General details

Report title 
Enter and view: Lindsey Hall
Local Healthwatch 
Healthwatch North East Lincolnshire
Date of publication 
Wednesday, 8 January, 2020
Date evidence capture began 
Tuesday, 12 February, 2019
Date evidence capture finished 
Tuesday, 12 February, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Decor
Food and nutrition
Health and safety
Health promotion
Lifestyle and wellbeing
Medication
Quality of care
Service delivery organisation and staffing
Staff attitudes
Other information of note about this report 
Activities
Healthwatch reference number 
Rep-4950

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Conditions or diseases 
Neurological conditions
Types of disabilities 
Memory
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.