Summary of report content
Healthwatch North East Lincolnshire carried out an Enter and View visit to Lindsey Hall, a residential care home, on 12 February 2019.
Findings by the Enter and View representatives included: staff actively promoted and safeguarded residents' dignity and privacy and demonstrated a caring and empathetic approach in the care given; residents had access to a wide range of communal areas and activities that catered to a number of tastes, promoting independence and engagement; the home had established an inclusive, 'resident centred' and 'family orientated' atmosphere that enhanced the residents' health and wellbeing; and the home demonstrated the use of research and good practice in its approach to nutrition and creating a dementia-friendly environment. Residents spoke highly of the staff and were happy with the quality of care and support they received.
Healthwatch North East Lincolnshire made three recommendations: to encourage all staff to wear name badges to promote easier identification for relatives and visitors to the home; to consider the needs of those residents who do not have family or friends to take them out into the local community, perhaps enabling them to use the dial a ride service on a more frequent basis; and to ensure that all large pieces of equipment are stored appropriately and not left in corridors when not in use. The report contains a brief response from the service provider, who stated that they are happy with the details of the report.
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Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.