Enter and view: Lincolnshire Partnership Foundation Trust Drug and Alcohol Recovery Team (DART)

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Summary of report content

The following report looks at some of our Drug and Alcohol services within Lincolnshire and contains information from 3 enter and view visits undertaken during November 2015. The visits focus on the patient journey, however, with the support of the Lincolnshire Partnership Foundation Trust (Mental Health Trust) and the DART Teams during this programme of work, our report includes engagement and feedback from the staff as well. The work was carried out to supplement the work we have been conducting around mental health services more generally and although drug and alcohol misuse is not classified as a mental health issue, the service is commissioned by the mental health trust, LPFT, and does often have links in terms of dual diagnosis. The report identifies key themes which Healthwatch Lincolnshire (HWL) believe should be raised as a matter of importance not only with the Trust and provider, but also where appropriate with other commissioners and providers of related services. HWL is mindful that factors outside the control of the DART service have an impact on the service provided and consequently the patient experience; where these occur we have included them. In essence, there were some core themes listed below which came out of the visits and as part of this work we have requested that the Trust comment on the findings in the public interest. Their responses are also included throughout. What is evident is that, the challenges faced are everyone’s business and in order to sustain an effective health and care service for the future, partnership working and assessing lessons learned are key. What must also be recognised is the public recognition of the care and support delivered by frontline staff delivering these services.

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General details

Report title 
Enter and view: Lincolnshire Partnership Foundation Trust Drug and Alcohol Recovery Team (DART)
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Sunday, 1 November, 2015
Date evidence capture began 
Sunday, 1 November, 2015
Date evidence capture finished 
Sunday, 1 November, 2015
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Quality of care
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Support
Healthwatch reference number 
Rep-6529

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Community services 
Community based services for people who misuse substances

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.