Enter and view: The Limes

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Summary of report content

Healthwatch Barnet conducted an announced Enter and View visit to The Limes, a privately owned 26 bed Residential Care Home, as part of a planned programme of work on 4 September 2013. The Enter and View Authorised Representatives noted that the homely feel was accentuated by the policy that allows residents to keep pets. The visiting team also noted that residents were happy and well cared for by staff who reported being well trained and supported by management. The diverse backgrounds of the residents was catered for in a menu that catered for Halal, Kosher, vegetarian, gluten free and other special requirements and the residents felt culturally well supported. Bedrooms were small but well maintained and comfortable with photos and personal mementoes evident. The Authorised Representatives noted that staff did not wear name badges, and that gaining entry into the Home was perhaps too easy and these observations made up two of the six recommendations contained in the report. The provider responded very positively to the report and had either already addressed the recommendations by the time they responded, or else outlined the planned action and the estimated timeline to implement this.

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General details

Report title 
Enter and view: The Limes
Local Healthwatch 
Healthwatch Barnet
Date of publication 
Wednesday, 4 September, 2013
Date evidence capture began 
Wednesday, 4 September, 2013
Date evidence capture finished 
Wednesday, 4 September, 2013
Type of report 
Enter and view
Key themes 
Access
Admission
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Decor
Engagement
Food and nutrition
Health and safety
Health promotion
Health protection
Holistic support
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-5020

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
8
Age group 
Not known
Gender 
All
Ethnicity 
Mixed / multiple ethnic groups
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.