Enter and view: The Limes

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Summary of report content

Healthwatch Central Bedfordshire conducted an announced enter and view visit to The Limes on 26 March 2015. The visit is part of the team’s wider enter and view programme to identify how dignity is being respected in a care home environment. On the day of the visit, the team engaged with 2 staff members, 3 residents and 2 relatives using survey and observation methods. The team found that the home was operating to a good standard of care with regard to cleanliness, dignity and respect. Residents appeared content, well cared for and there was evidence of their choices being respected. They were given choice of menu at mealtimes and enjoyed the quality of the food. The residents are encouraged to participate in the range of activities on offer. Relatives are also invited to join in with the activities. Family members were appreciative of the care given to the residents and were very positive about staff. Staff engaged positively with residents and were well trained for their caring roles. The report included the recommendations that the large fish tank on display is either thoroughly cleaned or removed as a matter of urgency, and that the redecoration of the home is continued. It was also suggested that the report was shared with residents, relatives and staff at the home. The service provider responded to the report suggesting that they were happy with the report and visit and the recommendations will be acted on.

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General details

Report title 
Enter and view: The Limes
Local Healthwatch 
Healthwatch Central Bedfordshire
Date of publication 
Thursday, 26 March, 2015
Date evidence capture began 
Thursday, 26 March, 2015
Date evidence capture finished 
Thursday, 26 March, 2015
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Decor
Quality of care
Staff attitudes
Staff training
Other information of note about this report 
Activities
Healthwatch reference number 
Rep-5240

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Memory
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
7
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.