Enter and view: Lime and Silver Birch Wards, Callington Road Mental Health Services

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Summary of report content

Healthwatch Bristol and Healthwatch South Gloucestershire undertook an enter and view visit to Lime and Silver Birch Wards at Callington Road Hospital Mental Health Services on 6 October 2015.

Healthwatch found a lot of good practice about the safety of visitors, facilities and activities for in patients, staff training, choice of meals, involving patients in care and discharge planning.

They also identified a number of concerns which are detailed in the report.

This enter and view visit found a suitable and attractive environment where patients were given choice and were actively involved in their discharge and care planning. Staff had high job satisfaction and were well supported in their training and development. It was good to see a volunteer on shift at Lime ward.

The report contains a number of recommendations.

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General details

Report title 
Enter and view: Lime and Silver Birch Wards, Callington Road Mental Health Services
Local Healthwatch 
Healthwatch Bristol
Healthwatch South Gloucestershire
Date of publication 
Tuesday, 6 October, 2015
Date evidence capture began 
Tuesday, 6 October, 2015
Date evidence capture finished 
Tuesday, 6 October, 2015
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Staff attitudes
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Psychiatry/mental health (hospital services)

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.