Enter and View: Lilliputs Residential Care Complex

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Summary of report content

On 30th October 2019, Healthwatch Havering undertook an Enter and View visit to Lilliputs Residential Care Complex consisting of five “units”, each separately registered by the CQC. The residents are mainly severely disabled younger people and some children. There are others long-term residents who have grown to adulthood since taking up residence at the home. The Healthwatch team visited four units: The Farmhouse; the Day Centre; and The Paddocks and Cherry Tree together. The report highlights what the teams observed in the different units related to the buildings and facilities, care residents received, staff and resident relations as well as what changes were observed compared to the recommendations of a previous enter and view visit in February 2017. The report contains recommendations to each of the different units but received no response from the providers.

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General details

Report title 
Enter and View: Lilliputs Residential Care Complex
Local Healthwatch 
Healthwatch Havering
Date of publication 
Thursday, 6 February, 2020
Date evidence capture began 
Wednesday, 30 October, 2019
Date evidence capture finished 
Wednesday, 30 October, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Continuity of care
Food and nutrition
Health and safety
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.