Enter and view: Lighthouse Lodge

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Summary of report content

Healthwatch Wirral conducted an announced Enter and View visit to Lighthouse Lodge in April 2019. Lighthouse Lodge provides residential and nursing care for up to 80 people.

Healthwatch Wirral were informed that care plans are person centred and reflect people’s needs and wishes. The Manager reported that staffing levels are adequate to provide safe care to the 26 people currently residing in the home. Snacks and drinks are available throughout the day and family and friends are welcome to join residents for meals by prior arrangement. Lighthouse Lodge has a good relationship with visiting professionals who provide a range of services for the benefit of the residents. It was reported that Lighthouse Lodge organises its own activity groups in the care home such as knitting, dancing, painting and exercises. The home was large, bright and clean and during the visit staff throughout the home were observed treating residents with dignity and respect.

A number of minor recommendations were made in the report. 

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General details

Report title 
Enter and view: Lighthouse Lodge
Local Healthwatch 
Healthwatch Wirral
Date of publication 
Friday, 24 July, 2020
Date evidence capture began 
Thursday, 25 April, 2019
Date evidence capture finished 
Thursday, 25 April, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.