Enter and view: The Leys Residential Care Home

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Summary of report content

Healthwatch Derbyshire conducted an announced Enter and View visit to The Leys, a 35 bed Residential Care Home, on 14 February 2014. For the purpose of this visit, Healthwatch Derbyshire wanted to observe ‘What good looks like’ within a care home setting. The Leys was randomly selected, alongside 9 other Care Homes who had been awarded the Derbyshire County Council Bronze Dignity Award. The Authorised Representatives observed that residents appear to have choice and control over how they live and appeared to have good relationships with staff. They noted a lively and busy feel to the home which reflects the number of activities and community involvement there seems to be. Relatives and friends were positive about the care, the welcome they received and their involvement in the running of the home. Relations with local community resources appeared good and are made good use of although relations with hospitals were clearly time consuming and could be difficult to negotiate. Parts of the home, e.g. corridors, look tired and institutional and uncertainty about the future of the home is disturbing residents, relatives and staff. The report made four recommendations, including the need to improve relationships and processes around Hospital discharges back to the Home, Healthwatch Derbyshire also offered to assist in its statutory capacity with this particular issue. There was no response to the recommendations contained within the report.

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General details

Report title 
Enter and view: The Leys Residential Care Home
Local Healthwatch 
Healthwatch Derbyshire
Date of publication 
Friday, 14 February, 2014
Date evidence capture began 
Friday, 14 February, 2014
Date evidence capture finished 
Friday, 14 February, 2014
Type of report 
Enter and view
Key themes 
Access
Administration
Building and facilities
Communication between staff and patients
Consent to care and treatment
Continuity of care
Decor
Engagement
Food and nutrition
Health protection
Holistic support
Information providing
Integration of services
Quality of care
Service closure
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-5065

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Not known
Types of long term conditions 
Not known
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
15
Age group 
Not known
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.