Enter and view: Leycester House Care home, Cheshire

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Summary of report content

This is an Enter and View Report by authorised representatives from Healthwatch Cheshire East (HWCE) on the 2nd March 2015. The observations of the representatives have the following themes: Welcomes/ Security of building/ Staff/ Residents/ Relatives/Friends/ Meals/ Drinks and Communication and Social activity and Environment, furnishings and building. The HWCE representatives made the following summary and conclusions: Overall observations for this home: Promoted independence for residents; encouraged mobility both inside and outside the home; provided stimulation and social activity. Leycester House provides care for up to 40 residents, including short term convalescence and day care. Relatives and residents praised the staff stating they were all lovely and caring, that they encouraged all residents to remain as independent as possible and provided a good quality of care. The food was described as excellent. Social activities are provided daily and are varied. The building, physical environment and furnishings look homely. Overall impressions were the environment, flooring and some furnishings would benefit from updating.

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General details

Report title 
Enter and view: Leycester House Care home, Cheshire
Local Healthwatch 
Healthwatch Cheshire East
Date of publication 
Monday, 2 March, 2015
Date evidence capture began 
Monday, 2 March, 2015
Date evidence capture finished 
Monday, 2 March, 2015
Type of report 
Enter and view
Key themes 
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
Another long-term condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.