Enter and view: Lewisham Hospital, Queen Elizabeth Hospital, Princess Royal University Hospital, and Darent Valley Hospital Maternity DepartmentsDownload (PDF 1.05MB)
Summary of report contentHealthwatch Lewisham, Healthwatch Bromley, Healthwatch Greenwich and Healthwatch Bexley (Local Healthwatch) gather information on people’s experiences of health and social care services and there are times when it is appropriate for Local Healthwatch to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Local Healthwatch visited Lewisham Hospital, Queen Elizabeth Hospital, Princess Royal University Hospital, and Darent Valley Hospital Maternity Departments on 31 March and 6 May 2014. The key findings highlighted areas in relation to patient feedback, staff feedback and observation. Responses from patients across the Maternity Departments of the four hospitals were generally positive. Most patients told ARs that staff members were polite, respectful, friendly and helpful. All four Enter and View teams were happy with the staff conduct they observed during their visits, finding staff members welcoming and engaging. The ambience in the areas visited was reported as calm and interactions observed between staff and patients suggested that patients are treated with kindness and respect. Cleanliness across the four hospitals was rated well however the ARs visiting the PRUH felt the entrance and reception areas in the Maternity Ward could have been more welcoming. ARs visiting Queen Elizabeth Hospital were very impressed with their discharge process, praising the discharge sessions provided to mums and the ‘comprehensive’ and ‘useful’ packs handed out. ARs felt that this discharge process is a good example of best practice. Local Healthwatch will be working with the providers to address areas of concern identified in this report and will use our position as an independent consumer champion for health and social care to exert an effective and responsible influence on services to secure improvements.
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Enter and view: Lewisham Hospital, Queen Elizabeth Hospital, Princess Royal University Hospital, and Darent Valley Hospital Maternity Departments
Date of publication
Tuesday, 6 May, 2014
Date evidence capture began
Thursday, 31 March, 2016
Date evidence capture finished
Tuesday, 6 May, 2014
Type of report
Enter and view
Quality of care
Quality of staffing
Quality of treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?