Enter and view: Lent Rise House

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Summary of report content

Healthwatch Bucks carried out an Enter and View visit to Lent Rise House, a care home that can accommodate up to 60 residents. This visit was carried out as part of the Dignity in Care project. At the time of the visit there were 38 residents, many of whom were living with dementia.

Findings from the observations of the Enter and View representatives included: varying levels of interaction between staff and residents throughout the home; positive feedback about the meals provided; the home was clean, tidy and homely, and included a garden room, library and music area; there were a variety of activities available for residents to enjoy; the monthly activity schedule was not available in a pictorial form.

Healthwatch Bucks made six recommendations surrounding: encouraging staff to engage residents in more proactive stimulation; ensuring water is available for residents to drink alongside the jugs of juice in communal areas; ensuring all residents are provided with crockery appropriate to their needs; ensuring the date and time are consistently correct in all parts of the home; putting up a weekly pictorial activity schedule. The report includes a response from the service provider.

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General details

Report title 
Enter and view: Lent Rise House
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Tuesday, 4 June, 2019
Date evidence capture began 
Wednesday, 8 May, 2019
Date evidence capture finished 
Wednesday, 8 May, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Holistic support
Lifestyle and wellbeing
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.