Enter and view: Leicestershire Ambulance

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Summary of report content

Healthwatch Leicestershire visited Ambulance Handover at Leicester Royal Infirmary (LRI) on 21 March 2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The findings include Healthwatch Leicestershire saw evidence that having the ambulances and pedestrians using the same area to access the hospital was chaotic. They saw unauthorised vehicles using the same road as the ambulances and causing obstructions to the Ambulance bays. They saw the attendant in charge of ambulance working diligently to direct vehicles and guiding pedestrians for their safety. They saw evidence of hospital working together within the ED department. From the data captured there was a 50/50 split for handover times to LRI. Ambulance crews raised concerns about access routes inside the hospital and the problems they encounter when transporting a patient to the hospital Healthwatch Leicestershire raised 9 recommendations in relation to time allocation, pedestrian safety, flow of movement, review the hospital exit doors and signage.

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General details

Report title 
Enter and view: Leicestershire Ambulance
Local Healthwatch 
Healthwatch Leicester
Date of publication 
Saturday, 1 November, 2014
Date evidence capture began 
Saturday, 1 November, 2014
Date evidence capture finished 
Saturday, 1 November, 2014
Type of report 
Key themes 
Communication between staff and patients
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Other services 
Patient transport

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.