Enter and view: The Learning Centre, follow-up visit

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Summary of report content

Healthwatch Havering revisited The Learning Centre, approximately a year after the first visit to review whether the one recommendation made in the first visit was acted upon or not. HW havering was delighted to see that the recommendation to replace the carpets on the ground floor with solid flooring having a non-slip finish, in the light of the fact that cooking and other activities could create spillages that were more easily cleaned from a hard surface, had been put into place. All ground floor areas had nonslip floor finishes and the team were informed that the floor was cleaned professionally twice a week to ensure it remained in good condition. In addition to this there were several stimulating and calm activities going on including cooking; coffee cake and Welsh soda bread baking; wi-fi-based 10-pin bowling, and some service users were collecting together their models, painting etc. from the previous year in order to create space for the next ‘academic’ year. The centre also owned an allotment which used by the service users, weather permitting. All training provided at the Centre was aimed at underpinning life skills for the service users. The team were pleased to learn that a ruling had been made in favour of the centre in the ongoing litigation over VAT exemption, but very disappointed to hear that HMRC had waited until the last minute to lodge an appeal against the decision. The Centre was now waiting to hear the outcome of the appeal. Overall, the team were very impressed with this service which they would describe as excellent - very much “how it should be done”.

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General details

Report title 
Enter and view: The Learning Centre, follow-up visit
Local Healthwatch 
Healthwatch Havering
Date of publication 
Tuesday, 15 August, 2017
Date evidence capture began 
Tuesday, 15 August, 2017
Date evidence capture finished 
Tuesday, 15 August, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 
Community based services for people with a learning disability

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Mental health

Details of people who shared their views

Age group 
25-64 years
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.