Enter and view: Lavender House

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Summary of report content

This is an enter and view report conducted by Healthwatch Brighton and Hove 15 March, 2016. During the visit Healthwatch representatives spoke to 6 people which were residents. A number of staff were spoken to, but the number is not known. The visit was announced. Overall the home was found to be operating to a good standard. Residents seemed to be happy with the care they were receiving. Recommendations were made as part of this report. A response from the home manager has been attached. Summary of recommendations: - Encourage hearing checks - Inform about oral health - Electronic prescriptions - Alternative information channel as no notice boards

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General details

Report title 
Enter and view: Lavender House
Local Healthwatch 
Healthwatch Brighton And Hove
Date of publication 
Tuesday, 15 March, 2016
Date evidence capture began 
Tuesday, 15 March, 2016
Date evidence capture finished 
Tuesday, 15 March, 2016
Type of report 
Enter and view
Key themes 
Patient records
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Optometry services
Secondary care services 
Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of disabilities 
Mental health

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.