Enter and view: The Laurels

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Summary of report content

Healthwatch Cheshire West conducted an enter and view visit at The Laurels which is an older, purpose-built home operated by CLS Care Services. The Laurels has 18 beds for non-EMI Residents and 22 dementia beds. The Laurels seemed a bright, clean and tidy establishment, although some of the furniture, fittings and carpets have seen a lot of use. It is surrounded by a secure, bigger than average garden area, with a tarmac footpath, plenty of seating, a greenhouse and a small gazebo. Most of the Residents that were met and spoken with were not able to communicate very well including those outside of the dementia units and so it was difficult to get feedback. The Laurels does not have formal residents meetings, instead relying on staff, particularly the activities co-ordinators, to consult with residents. Recommendations - Suggested improvement to Welcome Desk area: improve security of care plans stored here so that they cannot be accessed by Residents; clearly display complaints/suggestions procedures. - Make ‘memory boxes’ lockable so that they can be used as intended; consider ‘personalising’ the walls next to Residents’ doors with photographs, etc. - Protect non-residential third floor and laundry entrances by use of a keypad. - Display menus on individual dining tables. - Activities programme - more prominent display and communication to all Residents. - The CLS website mentions a ‘bowling green’ - this is no longer in use. Likewise, there are no longer any dog visits. - Consider more bird feeders. Service response Minor factual details in the report – corrected prior to publication.

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General details

Report title 
Enter and view: The Laurels
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Friday, 26 June, 2015
Date evidence capture began 
Friday, 26 June, 2015
Date evidence capture finished 
Friday, 26 June, 2015
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Quality of care
Quality of treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.