Enter and view: Latham House Medical Practice Melton Mowbray

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Summary of report content

Healthwatch Leicestershire carried out an announced enter and view at the Latham House Medical Practice Melton Mowbray in September 2018 and has five recommendation areas. The report includes views from the public and a member of staff. The report covers: access, booking appointments, building and facilities, car parking access, cleanliness hygiene and infection control, communication between staff and patients, complaints procedure, decor, information providing, prescriptions, quality of appointment, quality of staffing and staff attitudes. Recommendations in the report: shorten appointment waiting times, improve the quality of clinician interactions, make it easier to change doctors, improve the visibility of complaint and feedback procedure, improve layout and position of noticeboards, consider promotion of changes to opening time and self-referral services in the local press.

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General details

Report title 
Enter and view: Latham House Medical Practice Melton Mowbray
Local Healthwatch 
Healthwatch Leicester
Healthwatch Leicestershire
Date of publication 
Tuesday, 16 April, 2019
Date evidence capture began 
Saturday, 1 September, 2018
Date evidence capture finished 
Saturday, 1 September, 2018
Type of report 
Enter and view
Key themes 
Booking appointments
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Information providing
Quality of appointment
Quality of staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Diagnostic and/or screening service - single handed sessional providers
GP practice
Secondary care services 
Urgent and emergency care services 
Urgent care services

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.