Enter and view: Larch Ward

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Summary of report content

Healthwatch Hackney gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Hackney to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Hackney visited Larch ward, mental health inpatient ward for older people in Hackney on 21 April 2015. Larch ward is situated within The Lodge, an older people’s mental health unit which also accommodates Cedar ward, a continuing care ward for older people. Our visit focused on Larch ward. A dementia assessment ward, which was also situated in The Lodge, moved to Mile End Hospital two years ago. The Lodge is a short walk from Homerton Hospital and Homerton High Street. There are good transport links including buses and an over-ground station. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Hackney raised 4 recommendations which have been responded by East London Foundation Trust.

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General details

Report title 
Enter and view: Larch Ward
Local Healthwatch 
Healthwatch Hackney
Date of publication 
Tuesday, 21 April, 2015
Date evidence capture began 
Tuesday, 21 April, 2015
Date evidence capture finished 
Tuesday, 21 April, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Quality of care
Quality of staffing
Quality of treatment
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Older peoples mental health community service
Psychiatry / mental health (other services)

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.