Enter and View: Langdales Care Home, Blackpool

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Summary of report content

This Enter and View report was conducted at Langdales Care Home, Blackpool. The Enter and View was completed by Healthwatch Blackpool as part of their enter and view schedule. The visit was conducted on 16th December 2015. A total of 10 residents were spoken to and one manager. The comments recieved were largely positive. There were some suggestions regarding food, activities on offer and knocking before entering rooms. Recommendations were made in the report and the provider has responded to these. There is a plan to improve food and activities, as a new chef is being hired. A new activities manager is being recruited to improve the entertainment for residents. Staff have been asked to wait for residents to respond to their door knock before they enter a room.

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General details

Report title 
Enter and View: Langdales Care Home, Blackpool
Local Healthwatch 
Healthwatch Blackpool
Date of publication 
Wednesday, 16 December, 2015
Date evidence capture began 
Wednesday, 16 December, 2015
Date evidence capture finished 
Wednesday, 16 December, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Decor
Food and nutrition
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Activities
Healthwatch reference number 
Rep-0944

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
11
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.