Enter and view: Lakeside, Buckinghamshire

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Summary of report content

This is an Enter and View report from Healthwatch Buckinghamshire (HWB) to the Lakeside care home on 24th September 2015. Summary of findings - Confident staff who provide care whilst also supporting residents to be independent - A lovely environment where choice is encouraged Nursing or residential care at Lakeside is provided for up to 59 residents aged between 50-105. The team talked to 5 members of staff and 7 residents and observed another 5 residents and 3 staff. This was an unscheduled Enter and View visit in that the care home were given up to 2 weeks’ notice of HWB's intention to visit but not the time and date. Authorised representatives noted what they observed and were told. The report summarises their findings through the following themes: How people are treated; personal choice; privacy and quality of life. HWB made the following recommendations: - Encourage residents to smoke in the garden or outside the front of home rather than on the balcony when the balcony doors are open and food is being served. - Encourage elderly residents who use wheelchairs to sit in some of the chairs in the communal areas rather than just in their wheelchairs. No formal response was provided by the service provider.

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General details

Report title 
Enter and view: Lakeside, Buckinghamshire
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Thursday, 24 September, 2015
Date evidence capture began 
Thursday, 24 September, 2015
Date evidence capture finished 
Thursday, 24 September, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Decor
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Other information of note about this report 
Careplan
Safeguarding
Healthwatch reference number 
Rep-5362

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Memory
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
12
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.